
Agents Grow New Customer Equity	CRM Excellence Pleases Customers	Automation Cuts Processing Times	Rules-Driven Documentation Delivers
Massive Sales and Profitability Increase	Insurer Increases Cross-Sell Success	New Backbone Fuels Growth	More Accurate Customer Data
Cross-Selling and Up-Selling Increased	CRM System Cuts Churn	Solution Increases Profitability Per Policy	Claims Exceptions Cut Back
$70 Million in New Business	Web-Based Automation Improves CRM	Decisioning Improves with BPM	BPM Makes Better Audit Trails

Driving Efficiency and Effectiveness in Insurance with SmartBPM®

Twelve of the top twenty U.S. insurance carriers have chosen Pegasystems to implement a wide range of applications, from new business to underwriting, rating, claims, customer service, and marketing. Pegasystems provides business people and IT with a unified environment for modeling and executing business processes that makes it easier for business and IT to collaborate on solutions. This unified environment gives insurers a way to represent all of their rules and policies and make them more manageable and accessible across the enterprise. It provides insurers with the tools they need to automate work, manage change, and increase the efficiency and effectiveness of their business.

Leading, Insurance-Specific Technology
A recognized leader in BPM, Pegasystems addresses carriers' needs for process-intensive applications such as new business, customer service, and claims processing; as well as decision-intensive applications such as underwriting and rating. The unique unified environment enables carriers to build automation and compliance into their process applications, ensuring best practices are enforced; and at the same time introduce governance to their decision-intensive applications, ensuring that new rules go through the proper qualification steps. Leading insurance organizations rely on Pegasystems to provide flexible, scalable BPM solutions that enhance their existing systems and deliver increasing value.

Pegasystems' SmartBPM technology gives insurers the agility they need to drive revenue growth, productivity, and compliance.

Revenue Growth – Insurers can quickly capture best practices to increase the efficiency and effectiveness of customer service, underwriting or claims management functions. Build for Change solutions enable insurers to move at the speed their markets and their competition require. Sophisticated procedural and declarative rules drive intent-driven customer support - servicing the diverse needs of policyholders, beneficiaries, agents and brokers. Pegasystems arms insurers with the tools they need to bring new products and new offers to market quickly.

Productivity – SmartBPM is much more than mere workflow. While it intelligently routes work to the right users, in many cases it actually does the work — calling on outside systems or third parties to research necessary information, resolving work with sophisticated decision rules, and adjusting multiple systems to drive work to completion. In an environment where manual workarounds are the norm, insurers can optimize front and back office work processes in ways that previously were not possible. Insurers use SmartBPM to address a broad range of issues, from common customer service requests to completely automating claims management functions. In doing so, they achieve straight-through processing, cut training times in half, realizing dramatic productivity gains.

Compliance – SmartBPM not only captures insurer’s best practices, but ensures they are applied consistently across the organization with write-once, use-anywhere simplicity. Patented rules-inheritance technology that ensures insurers remain compliant with national, regional and local insurance regulations. Pegasystems' SmartBPM is self-documenting and maintains a complete audit trail — not only of every piece of work, but of the rules that are applied to that work when it is performed. Insurers gain visibility into their business process, rapidly adapt to regulatory changes and begin to actively pursue continuous improvement opportunities.