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Features

Financial Institutions Invest in BPM-based Compliance Solutions Due to Greater Regulatory Demands
Why isn't there more BPM in the Contact Center?
Using a Center of Excellence to Deliver More Effective BPM
Insurance Companies Win Through Business Agility

News
CRM + BPM: Separated at Birth?
Pegasystems' Alan Trefler in the News
eBAM Tackles the Big Picture: Improving Customer Service
More Recent News Coverage

Financial Institutions Invest in BPM-based Compliance Solutions Due to Greater Regulatory Demands
Now more than ever, businesses are under tight budget constraints and often struggle to meet regulatory compliance demands by doing the minimum that they can get away with. In this article, Pegasystems' Reetu Khosla discusses how investing in an intuitive rules-based business process management (BPM) solution can yield short-term cost benefits, and allow an organization to quickly roll out changes as regulations change and evolve.
>>View Article

Why isn't there more BPM in the Contact Center?
Contact Centers are the primary customer touch-point for many organizations. Pegasystems Don Schuerman recently discussed why contact centers are a sweet spot for BPM based on the extensive use of customer-centric processes. This post also discusses the benefits of being able to tie together multiple touch points with one process.
>>View Blog Post

Upcoming Webinar:
Smart Case Management: Why It's So smart
November 5, 2009
12 p.m. EST

Upcoming Events:
Healthcare Claims Management Summit
October 28 - 30, 2009

12th Annual Business Rules Forum
November 1 - 5, 2009

Do You Have a Winning BPM Strategy? Pega Roundtables
Columbus, OH Nov. 5th
Toronto, ON Nov. 10th
Atlanta, GA Nov. 12th

NHCAA Institute Anti-Fraud Expo
November 17 - 19, 2009

PegaWORLD 2010
April 25 - 28, 2010

For more news check out the Pegasystems Newsroom

Check out the Pegasystems Build for Change Digest

Using a Center of Excellence to Deliver More Effective BPM
Hear how a Pega customer, Michelle Lagna of JPMorgan Chase, succeeded in reducing time to market, aligning business and IT and standardized training across over 30 active BPM systems in all lines of the business with JPMorgan Chase's Center of Excellence (COE). In this article, Michelle shows how JPMC was able to break down departmental silos, establish standard governance models, and standardize training.
>>View Article

Insurance Companies Win Through Business Agility
Dan Curtin, a 23-year veteran of the insurance industry and Pegasystems Director of Insurance Frameworks, speaks with Russell Keziere about his observations from the Pegasystems regional round table in Hartford, CT called "Build for Change: Winning Through Business Agility". Dan describes the excitement that can come when industry professionals from top 10 companies candidly share the success they are having building for change.
>>Listen to Podcast

News

• CRM + BPM: Separated at Birth?
  Companies continue to spend a fair amount of money on customer relationship management solutions. So why aren't customer satisfaction scores improving? The answer is that too often, CRM reinforces silos rather than removing them. Read this recent article from Pegasystems' Amy Bethke which discusses the value of process-driven CRM powered by BPM technology.
  
  
• Pegasystems' CEO Alan Trefler in the News
  Pegasystems' CEO Alan Trefler recently appeared on Bloomberg News to discuss the company's recent performance. In this clip, Alan discusses Pegasystems' strong financial results, the value that customers see with Pegasystems solutions, and the growth that the company is experiencing. Alan also recently discussed the evolution of the company and the BPM space with Forbes' Senior Editor Lee Gomes. In this segment, Alan discusses how BPM has become a disruptive technology that has evolved into a key enterprise application for many organizations.
  
  
• eBAM Tackles the Big Picture: Improving Customer Service
  Due to fierce marketplace competition, it is no surprise that corporate banking clients are demanding better customer service and standardized banking processes. Electronic bank account management (eBAM) is supposed to do just that, however this is no small task. In this article, Pegasystems' Adi Bachar-Reske discusses how BPM solutions can aid in truly standardizing processes, provide better customer service, and drive greater efficiency. For our podcast interview on eBAM and an innovative pilot involving Bank of New York Mellon with Adi Reske, click here.
  
  
• More Recent News Coverage:
  • Pegasystems Brings Social Media Collaboration to Industry-Leading BPM Solution
  • McKesson Partners with Pegasystems to Streamline Access to Gold-Standard InterQual Criteria
    

Get Trained on Pega Products
Pegasystems' Educational Services offers course deliveries at our facilities in Cambridge MA, San Francisco, London, Sydney, and Hyderabad. Courses in other locations can be arranged by request. To learn more about our current course offerings and to sign up for a class go to www.pega.com/education.