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Increase User Satisfaction with your PRPC Applications with Practical UI Recommendations

For years, financial services institutions (FSIs) have endeavored to achieve excellence in their delivery of customer service. Heavy investments have been made, but the goal of true service excellence remains elusive. What is needed to make the dream a reality?

Banks are taking business process management beyond simple workflow automation to actually measure and optimize processes ranging from online account opening to compliance.

This large BPO (Business Process Outsourcer), offering customer relationship management (CRM) services around the globe, was about to hit a wall. Demand for its outsourcing services was extremely strong. Yet the company’s ability to scale was limited. How would it address the challenge?

The Financial Crimes Framework complements Pegasystems’ industry-leading SmartBPM Suite by providing essential components needed to develop a Fraud and AML alert and investigations management backbone. The backbone manages the processing of alerts from multiple detection systems to resolution.

Pega’s Claims Servicing Backbone (CSB) offers carriers an integrated and engineered approach to claims processing that will drive down cost while enhancing customer satisfaction.

In this article by Pegasystems' Robert Goldfinger and Reetu Khosla, read how a proper tool set will allow AML/BSA officers to work more efficiently, navigate across enterprise-wide silos and meet the ever increasing demands of internal management, while overcoming compliance/risk challenges.

This white paper discusses how Pegasystems’ SmartBPO, based on its awardwinning BPM platform, has revolutionized the provisioning of BPO services for providers and their customers. This paper introduces six technology advantages that are unique to Pegasystems.