SmartBPM Suite

Merge business goals with user intent to optimally tailor each interaction for clarity, content, and suitability

Pegasystems’ SmartBPM® Suite helps organizations deliver a rich and consistent customer experience across all customer channels. Internal users, web customers, and agents all get the benefits of dynamic user experience:

• Smart forms that respond to user circumstance with relevant questions and actions
• Intent-driven UI that guides agents and customers in their interactions
• Composite applications and mashups that merge content from many sources for a richer experience
• Localized and accessible views for consistent and compliant experience worldwide

Smart Forms and AJAX
Smart Forms respond to user and system input to provide the right context for queries and reports. For instance, an insurance quote form might show an option for a roll bar only if the user has chosen a convertible model. Smart Forms provide automatic reconfiguration, calculation, validation, and drill-down detail using AJAX.

Intent-Driven User Experience
SmartBPM technology can help capture the know-how of top users, and use these best practices to drive live customer interactions for improved loyalty and productivity.

• Anticipate what a customer wants, using a powerful decisioning engine to match customer needs with business intentions at the moment of interaction.
• Orchestrate work across organizational silos and legacy systems for "one and done" service automation.
• Deliver rich customer experience while improving bottom-line results.

Composite Applications and Web 2.0
Pegasystems customers create composite applications by merging information from disparate data sources, creating processes that leverage data across silos, publishing and using services, JSP pages, and portlets for Portal-based composition. Pegasystems' new Internet Application Composer also allows fine-grained composition and secure control for mashups and other web 2.0 applications.

Localization and Accessibility
SmartBPM provides localization and accessibility frameworks to speed support in user interfaces for world-wide locales and to meet compliance requirements such as Section 508 and DDA.