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Smart Investigate for Payments™ provides
wholesale banks with a unified solution for automating investigation and exception
handling across payments, Nostro reconciliation, treasury, and other departments.
Reflecting 20 years of experience serving the largest global banks, Smart Investigate
for Payments builds on Pegasystems' exception-handling expertise by offering superior
automation capabilities and a highly flexible platform. Certified by SWIFT to support
its SWIFTNet Exceptions and Investigations standards, the solution now delivers even
greater STP and enables banks to comply with the mandatory SWIFT standard before the
industry deadline — and before their competitors — for added advantage.
This rules-based, image-enabled solution framework delivers the agility required
in today's dynamic environment to quickly re-engineer business processes as
organizational needs, market opportunities, and industry regulations change. Whether
you're streamlining existing operations, consolidating processing centers, or
coordinating your exception handling across departments, Pegasystems enables you to
achieve best-in-class operating performance.
Smart Investigate for Payments delivers the power of
intelligent automation with unsurpassed flexibility, delivering efficiency and quality
benefits today while building for the inevitable change of tomorrow. Designed for
front-office use as well, the solution framework dramatically improves
exceptions-related customer service while increasing operational efficiency and
reducing financial risk.
Benefits
- 33% reduction in exception-processing labor costs
- 100% increase in back-office researcher productivity
- 50% reduction in inquiry response time
- Backlog reduced from 2-3 days to none
- 65% reduction in IT operating costs from rationalization of
investigation-processing systems
Driven
by your organization's business rules, Smart Investigate for Payments
delivers powerful Business Process Management capabilities that guide
investigators and CSRs through every customer interaction.
Key Features
- Single platform for multiple departments — Automate exception
handling for numerous departments — payments, Nostro reconciliation, treasury,
and more — on a single platform for efficient and coordinated processing
and significant leverage of IT investment.
- SWIFTNet-compliant XML messaging and automated parsing —
Automate outbound creation and inbound parsing of all 16 XML message types for
SWIFTNet E&I.
- Manage performance against service levels — Define service
levels through user-specified processing goals and deadlines to ensure that work is
completed on time, resulting in a higher level of customer service.
- Self-service and integration with existing customer service systems
— Enable self-service for customers, branches, and correspondent banks; or provide
front-line access to investigation cases through integration with existing customer
service systems. See Self-Service for
Smart Investigate™ for more information.
- Free-text message parsing — Automate the receipt and processing
of incoming messages, whether structured or unstructured; and the sending of outbound
correspondence, in SWIFT and other industry formats.
- Guided processing — Enable investigators to perform research
more accurately and consistently by guiding them step-by-step through the resolution
process.
- Human workflow support — Apply sophisticated work-management
capabilities for manual exception handling, in accordance with the SWIFTNet
E&I solution rule book — including rules-driven
routing, intuitive user screens, individual worklists, group workbaskets,
service-level agreements (SLAs), and escalation rules.
- Access image archives and research databases — Resolve
any type of transaction exception in your organization by utilizing PegaRESEARCH
Manager™ and PegaIMAGE Manager™ to query
and retrieve transaction details and images from any transaction database
or image archive.
- Comprehensive accounting — Support the full range
of accounting adjustments required to manage transaction exceptions, such
as reversing a misposted accounting entry or claiming interest for a late
payment.
- Automate correspondence — Generate correspondence
to customers, branches, and correspondent banks via multiple channels
including SWIFT FIN, SWIFTNet, FedService, email, fax, letter, telephone,
text message, and Directed Web Access.
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