SWIFTNet Exceptions and Investigations™ is a SWIFT-certified solution framework that automates the messaging and business processes for all SWIFTNet-initiated investigations. It is designed to complement an existing investigation system and help bridge the gap between previous technology and current advancements, such as SWIFTNet and Pegasystems' SmartBPM^» Suite.

Reflecting 20 years of experience serving the largest global banks, Pegasystems' SWIFTNet Exceptions and Investigations solution builds on Pegasystems' exception-handling expertise by offering superior automation capabilities and a highly flexible platform. This rules-driven solution helps banks achieve even greater STP rates than in the past, and enables them to comply with mandatory SWIFT standards before the industry deadline — and before their competitors — for added advantage.

Whether you're streamlining existing operations, consolidating processing centers, or coordinating your exception handling across departments, Pegasystems enables you to achieve best-in-class operating performance. SWIFTNet Exceptions and Investigations delivers the agility required in today's dynamic environment to quickly re-engineer business processes as organizational needs, market opportunities, and industry regulations change — while providing a bridge to the future.

Benefits

• 100% increase in investigation STP levels
• 33% reduction in exception-processing labor costs
• 50% reduction in inquiry-response time
• Backlog reduced from 2-3 days to none

Key Features

• SWIFTNet-compliant XML messaging and automated parsing — Automate outbound creation and inbound parsing of all 16 XML message types for SWIFTNet E&I.
• Single platform for multiple departments — Automate exception handling for numerous departments — payments, Nostro reconciliation, treasury, and more — on a single platform for efficient and coordinated processing and significant leverage of IT investment.
• Free-text message parsing — Automate the receipt and processing of incoming messages, whether structured or unstructured; and the sending of outbound correspondence, in SWIFT and other industry formats.
• Human workflow support — Apply sophisticated work-management capabilities for manual exception handling in accordance with the SWIFTNet E&I solution rulebook, including rules-driven routing, intuitive user screens, individual worklists, group workbaskets, service-level agreements (SLAs), and escalation rules.
• Access research database — Resolve any type of transaction exception by using PegaRESEARCH Manager™ to retrieve transaction details from any transaction database.
• Comprehensive accounting — Support the full range of accounting adjustments required to manage transaction exceptions, such as reversing a mis-posted accounting entry or claiming interest for a late payment.
• Automate correspondence — Generate correspondence to customers, branches, and correspondent banks via multiple channels, including SWIFT FIN, SWIFTNet, FedService, email, fax, letter, telephone, text message, and Directed Web Access.