Wholesale banks today must deliver differentiated service while maintaining highly efficient operations, at a time when lower interest margins and burdensome regulations threaten banks' profitability. Pegasystems' rules-based Business Process Management (BPM) solutions close the execution gaps that arise when business operations are unable to keep pace with management objectives, such as tailored self-service, proactive customer knowledge, and operational risk reduction. The unsurpassed agility enabled by SmartBPM® helps banks achieve growth, productivity, and compliance — now and in the future.

Pegasystems' industry-leading SmartBPM Suite enables wholesale banks to automate and enhance a wide range of business processes. It enables continuous improvement by providing the full lifecycle of application functionality — model, build, execute, and monitor. This allows organizations to capture objectives, optimize processes, and drive work to completion. Global financial institutions like JPMorgan Chase, HSBC, Bank of New York, and UBS rely on Pegasystems to provide flexible, scalable BPM solutions that enhance their existing systems and deliver increasing value.

As a complement to the SmartBPM Suite, Pegasystems offers solution frameworks that include packaged capabilities and best practices for specific activities within the bank. These include Smart Investigate for Payments™, Smart Investigate for Securities™, and SWIFTNet Exceptions and Investigations™, for exceptions management; Self-Service for Smart Investigate™, for exceptions-related customer service and self-service; SWIFTNet Cash Reporting™, for real-time account and transaction inquiries; and Customer Process Manager™, for intelligent contact center customer service.

For more information about these solution frameworks, please click on the links below:

• Smart Investigate for Payments — Exception and investigation management for payments, Nostro reconciliation, treasury, and other departments
• SWIFTNet Exceptions and Investigations — Exception management for payment investigations using SWIFTNet standards
• Self-Service for Smart Investigate — Self-service capabilities for corporate customers, call centers, and branches
• SWIFTNet Cash Reporting — Real-time account and transaction reporting using SWIFTNet standards
• Smart Investigate for Securities — Exception and investigation management for securities
• Customer Process Manager — Customer-interaction solution framework

Click here for information on our Lending solutions. Or click here for more information about the SmartBPM Suite.

Learn how businesses use SmartBPM to achieve new levels of growth, productivity and compliance.
  

Global Bank Enhances Payments Straight-Through Processing

Global Bank Reduces Cost and Risk in Exception Handling