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Government entities everywhere are challenged by their constituents and
leadership to completely modernize and transform the way they deliver their
services. They are being asked to cut costs and time, simplify procedures,
make services more accessible on the Internet and yet more secure, rely less
on human intervention for routine work, cooperate more seamlessly with other
agencies and systems, and increase overall transparency. In short, they're
being asked to do more, for less.
To respond to these challenges, government entities at the national, state,
and local levels are turning to Business Process Management and business-rules
management solutions to help reduce system and process silos, automate and
streamline case management, deal with the gap generated by retiring knowledge
workers, improve client self-service, heighten security, and deliver smart,
scaleable solutions.
Pegasystems' SmartBPM®, rules-driven process management,
enables all levels of government to automate operations and improve processes
in a number of critical areas:
- Case management
- Call center services
- Compliance
- Contract request management
- Procurement
- HR management
- Multi-channel client self-service
- Dispute and exception management
- Migration off legacy mainframe systems
- Enterprise resource planning
- Six Sigma process support
- Iterative process improvement
Why SmartBPM?
Governments around the world are striving to become more competitive
with their private sector peers. Pegasystems' industry-leading
SmartBPM Suite enables government agencies to automate
a wide range of processes and - more importantly - to continually
evolve and adapt to shifting legislation and customer needs.
Typical far-reaching legislation and policy declarations that
drive the need for BPM include:
- MiFID (Markets in Financial Instruments Directive) in the EU
- OMB Circular A-123, Appendix A in the US
- The Gershon Report in the UK
- Medical Modernization Act in the US
- PSMA (Public Service Modernization Act) in Canada
- Australian Tax Office introducing GST in Australia
- Council for Regulatory Reform in Japan
The service-oriented based composite applications that benefit from
componentized rules-engine services delivers the agility required to
respond to new statutory requirements or regulatory change. The process-
management services further encourage continuous improvement capability
by providing the full lifecycle of application functionality - model, build,
execute, and monitor. This allows agencies to capture objectives, optimize
processes, and drive work to completion. Government agencies rely on
Pegasystems to deliver flexible, scalable BPM solutions that enhance their
existing systems and deliver increasing value where it is needed most.
Click here
for more information about Pegasystems' SmartBPM Suite. To learn more about
Pegasystems' leading service-oriented architecture, click
here.
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Learn how businesses use SmartBPM to achieve new levels of growth, productivity and compliance.
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