Credit- and debit-card
issuers and acquirers face tremendous challenges to grow
revenue and manage risk in an increasingly saturated
market. The Do Not Call Registry credit bureau opt-out
movement makes customer acquisition even more costly.
Rewards, once a perk, are quickly becoming a requirement.
Cardholders will soon have even more options with bank-issued
American Express and Discover cards on the market. And
interest rates are on the rise.
The need for agility
has never been greater. Whatever the strategy, Pegasystems'
rules-based Business Process Management (BPM) solutions
close the execution gap between business strategy and
operational execution. The unsurpassed agility enabled
by SmartBPM® helps
companies achieve growth, productivity, and compliance.
Pegasystems' industry-leading BPM platform, PegaRULES Process Commander® (PRPC),
enables card-services firms to automate their most critical business processes,
including customer service, collections, disputes, credit, and fraud. This
allows your organization to capture objectives, optimize processes, and drive
work to completion. And the impact is real: Pegasystems' customers achieve
50% first-call resolution of disputes, 70% retention of account cancellation
calls, and over 50% improvement in back-office productivity. This is why five
of the top issuers in the United States have chosen Pegasystems.
As a complement to PRPC, Pegasystems offers solution frameworks
that include packaged capabilities and best practices for specific activities
within card services. These include Smart Dispute™ for dispute
and chargeback automation, and Card Customer Process Manager™ for
intelligent customer service.
For more information about these solution frameworks, please click on the
links below:
Or click here for more information
about PegaRULES Process Commander and the SmartBPM Suite.
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